Shipping policy
Shipping Policy
Shipping Delays & Lost Packages :
- We are NOT responsible for delays with USPS or UPS shipping
- We are NOT responsible for lost, damaged, or marked delivered items
- Once the item is dropped off it is out of our control, please contact the carriers if you have any issues.
- If you receive a damaged package or your package is lost, please file a claim directly with the carrier :
Tracking Information :
- Please allow 3–5 business days for your order to be processed and/or handmade. Once your order has shipped, you will receive an email containing your tracking information. It will be sent to the email you use when placing the order at checkout.
Order Status :
- We kindly ask that you wait until after the 5th business day before considering contacting us regarding your order status. During this time, we are carefully handcrafting and preparing your order as efficiently as possible.
Change of Address :
- I am not responsible for replacing an order that was sent to the wrong address due to error by the customer. I can only change your address if its still in the processing stage. Once your order is in transit we cannot change your address.