Refund policy

Earthysammyy Jewelry & Boutique Policies

Return Policy

To initiate a return, click HERE

Store Credit Only : We issue store credit for all eligible returns 

If you placed your order through Tiktok Shop, please process your return/refund in the Tiktok App. Tap Orders, Select the item, Tap Request return or refund, Provide reasoning, and choose your drop off method to get your prepaid return label or QR.

Return Timeframes :

  • Initiation : Returns requests must be initiated within 10 days of delivery. This includes holidays & weekends.
  • Shipping : You have 5 days to ship the item back after your return is approved. If you ship out the return after the 5 day mark, your return will not be approved!

Late returns outside of the 5 day return window (after approval) will not be accepted. If you still send the item outside of that window, you will not be approved, and the item(s) will be shipped back to sender. 

What makes your item eligible :

  • Unworn, unused.
  • Tags still attached
  • Original packaging
  • Same condition
  • Within timeframe
  • Folded appropriately
  • Free of makeup or marks
  • No odor (perfume, food, smoke)

If returned items do not meet these requirements and are not eligible once the return is inspected, a $10 restocking fee will be deducted from your store credit.

You cannot return if :

  • The item was discounted 20% or more
  • The item was listed as final sale
  • You're out of the 10 day return window
  • You made a custom jewelry piece / personalized item

Return Limits : 

  • To maintain balance as our shop grows, customers are limited to a maximum of returning 10 items per month. 

Please initiate your returns by clicking HERE

Fill out your name, email address, phone number, ORDER # in the comment section, and your reasoning for return.

If your return is accepted, we will send you instructions on how and where to send your package. Earthysammyy will make the final determination of return requests based on each circumstance. 

The customer is in charge of paying for shipping both ways for returns/sending back items. The cost of the label provided by Earthysammyy to ship the item(s) back will be deducted from your refund. An invoice will be sent to your email address for the shipping cost back, please pay promptly within 24 hours.

Please note that returns will need to be sent to the following address: [see below in bold] 

PO BOX 366171

Bonita Springs, FL 34136

Items sent back to us without first requesting a return will not be accepted.

Cancellations 

If your order is still in the processing stage and you change your mind, we can cancel your order ONLY for store credit. However, if you change your mind after the item has been dispatched, please refer to our return/refund policy. 

Damages/Defective Items & Jewelry Breaks

Damages :

Please inspect your order upon delivery and contact me immediately HERE if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Fill out your name, email address, phone number, ORDER # in the comment section, and your reasoning for reaching out. Please include a photo of the damage. 

If an item is damaged more than 24 hours after receiving the item, Earthysammyy is not responsible for fixing/returning the product.

The exact color of merchandise may vary due to lighting or photography. This situation does not qualify as defective. This means the customer is in charge of shipping costs.

Jewelry Breaks :

We understand that accidents can happen. If your jewelry becomes damaged or breaks after purchase, please contact us with photos and a description of the issue. Depending on the nature of the damage, we may be able to repair your item.

Repair availability is determined on a case-by-case basis and cannot be guaranteed. If a repair is possible, the customer is responsible for:

  • The cost of any materials needed for the repair
  • A repair service fee
  • Shipping the item to us
  • Return shipping costs

Once we assess the damage, we will provide an invoice for the repair fee and return shipping cost (return shipping flat jewelry fee - $6.50). Repairs will begin once payment has been received. All invoices are sent to your email.

Please note that certain types of damage may not be repairable. We reserve the right to decline repairs that cannot be reasonably completed or restored.

Shipping Refunds & Combine Orders

We are happy to combine multiple orders placed close together whenever possible to help you save on shipping. We will initiate refunds for any additional shipping fees at the time of shipping out your items. 

Exchanges & Refunds

Exchange Timeframes :

  • Initiation : Exchange requests must be initiated within 10 days of delivery. This includes holidays & weekends.
  • Shipping : You have 5 days to ship the item back after your exchange is approved.

To qualify for an exchange, items must meet the same eligibility requirements outlined in our Return Policy. Items must be unworn, unused, free of damage, and returned in their original condition and packaging. Any item showing signs of wear, use, alteration, or damage may not be eligible for exchange.

Exchanges may be made for :

  • An item of equal value
  • An item of greater value - paying the price difference
  • An item of lesser value - remaining balance will be store credit

Use the same contact page to initiate an exchange claim : Click HERE

Fill out your name, email address, phone number, ORDER # in the comment section, and your reasoning for wanting exchange.

The customer is responsible for all shipping costs associated with an exchange, including the cost of shipping the item back to us and the cost of shipping the replacement item back to the customer. Return shipping will be invoiced. Please pay promptly within 24 hours.

Once we receive your exchange package, we will provide an invoice for the return shipping cost : 

1 item - $6.50, 2 items - $7.50, 3 items - $8.50.... 

We will ship out the replacement item once the invoice payment has been received. Please pay promptly within 24 hours. All invoices are sent to your email. If payment if not received within 3 days, then the original exchange item will be returned to the sender.

Refunds :

If you purchased an item using a discount code, you're refund will be the final amount you paid for that item, not the full original price. We cannot reissue any loyalty reward points you lost. 

If you are refunded shipping, it will be to your original payment method, which may take up to 10 days to process. 

**How to Use Your Store Credit**

Using your store credit is easy!

1. Log into the account you used when placing your order.

2. Add your favorite items to your cart.

3. At checkout, your available store credit will automatically appear as a payment option if you're logged into the correct account.

4. Apply your store credit to your order. If your order total is higher than your available credit, you can simply pay the remaining balance with your preferred payment method.

A few things to keep in mind:

* Store credit is linked to the email address used for your original purchase, so be sure to check out using that same account.

* If you don't see your store credit, make sure you're logged in before checking out.

Jewelry Note 

Each piece is handcrafted using carefully selected beach-found materials, making every item truly one of a kind. Because natural materials vary in shape, size, color, and texture, the item you receive may not be identical to the product photos.

While I do my best to create each piece as closely as possible to the photos shown, slight variations are to be expected and are part of the unique character of handmade jewelry. Most items are made to order, and no two pieces will ever be exactly alike.

By purchasing, you acknowledge and accept these natural variations as a feature of handcrafted, one-of-a-kind jewelry rather than a defect.