Refund policy
JEWELRY & BOUTIQUE POLICIES
(scroll down to view both of the policies, they are two separate policies.)
Earthysammyy Jewelry Policies
Returns
Earthysammyy Jewelry has a 10-day return policy, which means you have 10 days after receiving your item to request a return. This includes holidays and weekends.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please initiate your returns by selecting "Contact", on the other tab, and send me the following information, and your order number in the comment section.
If you have questions at anytime, you can contact me at earthysammyy@gmail.com. Please note that returns will need to be sent to the following address: [see below in bold]
PO BOX 30782
Myrtle Beach, SC, 29588
If your return is accepted, I will send you instructions on how and where to send your package. Earthysammyy will make the final determination of return requests based on each circumstance.
The customer will not get their cost of shipping back from their original purchase, as I am covering for the shipping for you to send your return back.
Items sent back to us without first requesting a return will not be accepted.
Note : At the end of the year around the holidays the return policy will be extended as I know some may be purchasing gifts. If you do want to return any items, you will be offered store credit instead of a refund.
Cancellations
If your order is still in the processing stage and you change your mind, I can cancel your order. However, if you change your mind after the item has been dispatched, please refer to our return/refund policy.
Damages and issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and determine if a replacement can be sent. If an item is damaged more than 24 hours after receipt, Earthysammyy is not responsible for fixing/returning the product.
Exceptions / non-returnable items
Certain products (such as custom orders / personalized items), cannot be returned.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, I cannot accept returns on final sale items or gift cards.
Some products may not come identical to the photo but of course very similar as every beach find is slightly different in shape, size, or color. I find a lot of the materials so there are no two identical pieces. I try my best to make it as similar to the photo as possible as most items are made to order.
Exchanges
Please contact via email (earthysammyy@gmail.com) or the "contact" tab for an exchange request.
Refunds
If you purchased an item using a discount code, you're refund will be the final amount you paid for that item, not the full original price.
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at earthysammyy@gmail.com.
Earthysammyy Boutique Policies
Returns
Earthysammyy Jewelry has a 10-day return policy, which means you have 10 days after receiving your item to request a return. This includes holidays and weekends.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase, with the tag on the item. Please initiate your returns by selecting "Contact", on the other tab, and send me the following information, and your order number in the comment section.
If you have questions at anytime, you can contact me at earthysammyy@gmail.com. Please note that returns will need to be sent to the following address: [see below in bold]
PO BOX 30782
Myrtle Beach, SC, 29588
If your return is accepted, I will send you instructions on how and where to send your package. Earthysammyy will make the final determination of return requests based on each circumstance.
The customer will not get their cost of shipping back from their original purchase, as I am covering for the shipping for you to send your return back.
Items sent back to us without first requesting a return will not be accepted.
Note : At the end of the year around the holidays the return policy will be extended as I know some may be purchasing gifts. If you do want to return any items, you will be offered store credit instead of a refund.
Cancellations
If your order is still in the processing stage and you change your mind, I can cancel your order. However, if you change your mind after the item has been dispatched, please refer to our return/refund policy.
Wrong Item/Issues
Please inspect your order upon receipt and contact me immediately if you receive the wrong item, so that I can evaluate the issue. Earthysammyy is not responsible for fixing a product that got damaged by a shipping carrier. Please contact your local post office for more information.
Exceptions / non-returnable items
Final sale items cannot be returned. Please get in touch if you have questions or concerns about your specific item. At the end of the year around the holidays the return policy will be extended as I know some may be purchasing gifts. If you do want to return any items, you will be offered store credit instead of a refund.
Exchanges
Please contact via email (earthysammyy@gmail.com) or the "contact" tab for an exchange request. I will initate the return first and then you can repurchase the item you would like instead.
Refunds
If you purchased an item using a discount code, you're refund will be the final amount you paid for that item, not the full original price.
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at earthysammyy@gmail.com.